HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Our standard delivery time is 1-4 business days after actual shipping date, but for international orders, this can take longer. However, some packages can get delayed in the post, and we apologize for this delay, but we are dependent on postal and courier services.
SHIPPING AND YOUR COUNTRY’S LAWS
Country laws are variable so can also change on a monthly basis. It is up to our customers to make sure they do not break their own laws, therefore Emerald Triangle Seeds shall not accept responsibility for any seeds purchased and shipped – should the product currently be restricted within a given country.
WHAT SHIPPING METHODS ARE AVAILABLE?
Shipping costs and postal rates all depend on the weight, and sometimes the size of your package, the country we have to ship to and the method you choose. Once you checkout in the online store – the products in your basket will be listed and you will also see the costs for shipping that your order has generated.
We recommend that all orders over £25.00 are shipped using Royal Mail Special Delivery or Courier service to ensure that the items are insured incase of loss or damage.
REGISTERED INTERNATIONAL DELIVERY.
Delivery time: 5-12 business days, for this method
For tracking and tracing orders: Royal Mail tracking is available via www.royalmail.com
SECURE SHOPPING GUARANTEE
What about Security, when I give you my card details?
We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%.
Please be assured that you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number.
Encryption ensures that no one can access or use your personal information.
I WANT TO RETURN AN ORDER
You will get a full refund if we receive the products in good condition and in the original packaging. And within 30 days of the order being dispatched.
If your package is damaged however, we will replace the order at no additional cost to you. Please contact us, using the email form on the ‘contact us’ page; we endeavour to reply to all emails within 24 hours.
Please read the following before sending an item back to us:
1. Products must be returned in its original packaging, as if ordered by error – we can at least try and sell the item again.
2. Shipping charges are non-refundable.
3. We will not refund you for the postage cost on your returns, however if an error was made by us here at Emerald Triangle Seeds we would then refund you, this will be looked at on an individual basis.
5. We accept no responsibility for shipments confiscated by customs. Contact your local customs office for further information regarding the product you intend to buy if you are uncertain.
Please see above and Shipping notes.
WHAT ABOUT SECURE AND ‘DISCRETE’ PACKAGING?
Your privacy is of the utmost importance to us here at Emerald Triangle Seeds.
All orders are sent out in plain packaging. There is no outside reference to Emerald Triangle seeds whatsoever. Products will be sent via Royal Mail or courier services